FAQ

How can I get in touch?

For all inquiries, please email hello@loveohlou.com or call/text (443) 584-3670‬ between 9:30-5:30pm EST.

 

Can I be notified of preorder releases?

The best way to know when new styles will be released is to signup for the newsletter. 

 

When will my order arrive?

For all preorders, please allow 3-4 weeks for your garment to arrive due to the handmade nature of products. Prints of artwork will ship between 7-10 business days. All domestic orders are shipped via USPS and we are unable to deliver to PO boxes.

Orders placed are processed Monday-Friday only (excluding major holidays) and will require a signature for delivery. If you are interested in expedited shipping or would like to know if your order will be received by a certain date, please email hello@loveohlou with your order number in the subject line.

 

There is an error in my shipping address, can you help?

In the case of an error in shipping address, please email hello@loveohlou.com within 24 hours of purchase to correct. Please note that after your order has been shipped, LoveOhLou is not liable for misaddressed, stolen, or lost packages. 

 

How can I return or exchange my product?

Due to the handmade nature of all garments, refunds and exchanges are unavailable and all garment sales are final. If an item is damaged or not as described, please email hello@loveohlou.com and we will do our best to correct the issue.

Prints of artwork are eligible for refunds or exchange in the case that the wrong item was shipped or the product has been damaged. Please email hello@loveohlou.com with photos for more details.