For all preorders, please allow 10-14 business days for your garment to arrive due to the handmade nature of products. Prints of artwork will ship between 7-10 business days unless otherwise specified. All domestic orders are shipped via USPS (excluding PO boxes).
Orders placed are processed Monday-Friday only (excluding major holidays) and will require a signature for delivery. If you are interested in expedited shipping or would like to know if your order will be received by a certain date, please email hello@loveohlou with your order number in the subject line.
There is an error in my shipping address, can you help?
In the case of an error in shipping address, please email firstname.lastname@example.org within 24 hours of purchase to correct. Please note that after your order has been shipped, LoveOhLou is not liable for misaddressed, stolen, or lost packages.
How can I return or exchange my product?
Due to the handmade nature of all garments, refunds and exchanges are unavailable and all garment sales are final. If an item is damaged or not as described, please email email@example.com.
Only prints of artwork are eligible for refunds or exchange. Please email firstname.lastname@example.org with photos for more details.
How can I get in touch or request a custom order?
For all inquiries, please email email@example.com or fill out the form here.